Help Center

Select your humidor model from the listing below or go here for general seasoning information.

• Glass Top Digital Humidor
• Octodor Humidor
• Military Humidor
• Primera Humidor
• Mill Humidor
• Fridgador
• Luca Humidor
• Royal Humidor
• KOBI Humidor
• Belmont Humidor
• MAG Humidor
• Analog Cherry Humidor
• Carbon Fiber Humidor
• Digital Cherry (Front) Humidor
• Digital Cherry (Round Gauge) Humidor

WINTER/DRY AREA SEASONING TIPS

1. The easiest way to raise humidity, is to add Klaro winter solution to the hydro tray. Make sure to add a dab of humidor solution to prevent mold.
2. If you need even more humidity, adding a shot glass of Klaro winter solution will spike humidity even further.

HYDRO SYSTEM & LOW HUMIDITY 

If you are using our Hydro System (or any gel based system), the best way to raise humidity is to use the Winter + Dry humidor solution that comes with our Klaro Membership .

Make sure after you completely fill the hydro tray with solution, that you rotate your cigars every day for five days. This will even out the humidity and allow it to increase faster.

Cigars should be stored somewhere between 65% - 72%.

What factors effect humidity? 

How much distilled water vs propylene glycol in your hydro tray for instance. The more water, the higher the humidity.

How many cigars, and how dry they are. If you add a lot of dry cigars, humidity will be lower. A relatively full humidor is  typically easier to maintain over time.

First, when seasoning it's perfectly OK for the humidor to be 80% or higher. Typically, it's a good idea to put your cigars in at about 75% humidity depending on how dry they are. 

The easiest way to lower the humidity is to remove the hydro tray and set to the side for about 48 hours or until the humidity gets to where you want it (75% or so if seasoning).

As usual, you'll also want to try and keep the temperature as close to 70ºF. Too high and your cigars will absorb too much moisture, too low and they won't absorb enough.

The ideal humidity for your cigars is 65 - 72%. 

This happens on occasion and if the hygrometer is reading 20% it means that you have oversaturated the sensor.

1. Take the hygrometer out of your humidor and place near a fan to dry it out for several hours.

2. Place back inside the humidor.

Our hygrometers come pre-calibrated from the factory with a machine that is much more accurate than your at-home calibration method. Many times, when our customers think that a hygrometer needs calibrated, it is because the humidity is un-even in the humidor. 

For instance, if you take a hygrometer and set it right on top of the hydro tray, it will read higher, especially if you just started seasoning and haven't put your cigars in yet.

The humidity in your humidor will not likely even out completely until it's been half full of cigars after a few weeks. It's important to trust the front hygrometer until that time.

With that said, if you'd like to calibrate our hygrometer, here's how you do it:

1. Use your finger to push the hygrometer out of your humidor from the inside.
2. Buy a 75% boveda pack on Amazon.
3. Put the hygrometer and the 75% boveda in a ziplock bag for 12 hours (zipped of course).
4. The hygrometer should read 75%. If not, simply hold the button on the back of the hygrometer for 6 seconds and it will make it read 75%, thus "calibrating" it.
5. Your hygrometer is now ready to be placed back inside your humidor.

We like to keep our cigars at between 65% - 68% humidity (though 65 - 72% is fine). 

The seasoning process can initially take 7 - 10 days and a full bottle of solution in our hydro tray to reach 65%. After adding cigars, it's likely the humidity will drop 10 - 15% or so. You'll need an additional bottle of solution and another 2 - 3 weeks to re-stabilize at 65% - 68%. This isn't because the box isn't holding humidity, but it's because the cigars are absorbing the moisture, and humidity likes to stay at the bottom of the box so it takes time for the humidity to rise enough to be caught by the sensor.

If you live in a very dry state - southern California, Nevada, Arizona, etc, or during the winter you can expect to have to add WINTER SOLUTION more often to the hydro tray. These states can hover around 30% humidity so you will be constantly fighting dry conditions. It won't be uncommon to have to maintain your humidor by refilling the tray weekly or even more often.

In more moist states during the summer, you may only have to refill your hydro tray with humidor solution once or twice a month after the box has been thoroughly seasoned. During the winter months, it's likely your box will need more maintenance as it tends to be much dryer during the winter.

We recommend storing about half the maximum capacity in our humidor and rotating your cigars a couple times a month.

So if you are looking at a 50 cigar humidor - storing about 30 cigars is a relatively safe number. Of course you can store more for short periods but for longer term storage, filling up the humidor entirely means it will be much harder to maintain accurate humidity and you'll have to rotate your cigars more frequently.

The Glass Top, Carbon Fiber, and Cherry Front Digital Humidors can store:

42 Coronas

36 Robustos at a 52 guage size (most common)

1. We provide amazing support. Just check our reviews.

2. We provide you with a HUMIDIFICATION SYSTEM (Hydro System or Gel System depending on the model) with all of our humidor models. No one else in the market cares more about making sure your cigars stay humidified between 65 - 70% RH. We've taken the guesswork out of it.

3. All of our humidors are sealed with embedded magnets in the lid and external hinges to provide the best possible seal.

4. We use real Spanish cedar in all of our humidors - A LOT OF IT.

5. We spend an extensive amount of time testing our humidors in a range of humidity levels - meaning we know exactly what's going to happen to humidity levels in our humidor no matter where you live - and how to help you keep those cigars as fresh as possible.

6. Our front mounted digital hygrometers are the best on the market. We use the most accurate humidity sensor chips available and each batch of hygrometers is independently tested to ensure it's as accurate as possible.

Simply put, we care more about keeping your cigars fresh than anyone else. We'd love to have you join our family.

All our hygrometers use a CR 2032 battery. It should last between six and eight months.
See our video instruction on how to replace it.


Here’s step by step instructions on how to replace it: 

• Pop the hygrometer out by pushing from inside the humidor.

• Pop out the back cover and remove the battery.

• Replace the battery.

• And put it all back together.

Our  KLARO membership includes at least 2 packs of gel crystals, great for refreshing your humidor at the start of each season. It includes solution, crystals and a battery replacement for the whole year

When you get your KLARO membership your gel packet will be included in the same box with the winter mix.

There is no hard and fast rule here, some folks like to keep the wrappers on their cigars and others prefer to remove them. The cigars can maintain humidity fine either way. 

Leaving the cellophane on the cigar does allow for more handling without damage as well as it helps from the mixing of tobacco flavors inside the humidor. Personally, we leave my wrappers on but to each his own.

Most of our models come with an embedded hygrometer, so you will find the digital display at the front of the humidor. To turn it on, there is a plastic pull-tab that separates the battery from the contacts, you’ll need to remove it. 

If your hygrometer is completely missing from the front of the humidor, please, contact us immediately at help@caseelegance.com. We will send you the missing part. 

First, thanks so much for your service. We really wanted to do something to commemorate veterans and we are happy we are able to use this product to give back. We are planning on donating a portion of the profits (~10%), but because it's so new we don't know what that is yet. We are targeting $5 - $10 per box. We typically do all of our donations in January and we will release a press release of the specific amount donated. You can see our past donations for planting trees verified here - to date we've planted 150,000 trees!

Add more liquid solution at will, in order to increase the humidity as needed. For example if you want to keep it between 65%-72%, it may be a good time to add more liquid when you hit 66% to prevent getting behind the curve. If you’re having issues with low humidity, consider using the stronger Winter Solution which contains a higher distilled water content.

It works both ways. If you are having issues with high humidity, we recommend taking out the tray completely while the humidity goes down.

Please contact us at help@caseelegance.com if you are experiencing any high or low humidity issues in your humidor.

The crystal beads turn into a thick paste when mixed with the liquid, and should be replaced seasonally (usually when switching from Winter to Spring, Spring to Summer, Summer to Fall, etc.

If you are a Klaro Member, you can use the provided gel to completely refresh your humidor as the major seasons change.

- The general rule is: If it's nice out there for a cookout, or you live in a very humid place like Florida or some tropical country, then you get the Regular Solution.

If you live in the desert, or maybe it's too cold and dry out there due to the winter, then you get the Winter Solution.

- The Klaro Membership includes four bottles of humidor solution, which is about what you'll need for yearly maintenance of your humidor. It has two variations: Normal Climate (2 Regular + 2 Winter) and Dry Climate (4 Winter). Now, which one to get?:

- If you live in a desert area (like southwest US), high altitude (like Colorado), or fairly cold and deep inland (the Prairies), we recommend getting the Dry Climate Membership, as you may need the stronger solution bottles all year round. Otherwise we recommend getting the Normal Climate Membership, since it already contains two regular bottles and two strong solution bottles.

- If you already have a Membership and want to change it, or if you are still unsure which one to get, contact us through any of our multiple support channels (see footer of page).

The embedded magnets in the lid and base of our watch box are very small (6 gauss), and the force of those magnets are also small. All modern watches are designed to withstand at minimum 20 gauss, with most able to withstand 60 gauss before magnetization occurs.

We've tested the magnets on hundreds of watch brands, including Rolex timepieces and have never once magnetized a watch. 

We've also sold over 300,000 watch boxes and have never had a customer report a magnetized watch. Rest assured, your watches are safe in our boxes.

Our leather is some of the finest in the world. Using sophisticated oil-pulled methods to make sure every journal, passport wallet and duffel looks absolutely amazing.

We typically ship most orders - even monogrammed items - within 1 business day. During busier holiday seasons, this may be extended to 2 business days especially if an item is monogrammed.

We use UPS Ground shipping for most of our products and have a west coast facility and an east coast facility for faster arrivals.

You have 30 days to return Case Elegance items and 90 days to return bucksaw products. We will send you a pre-paid shipping label if it makes sense and refund your purchase once the return has been received.

Bleed before you fill your lighter

You should bleed your lighter each time you fill it. This releases the remaining air pressure from the last fill, allowing you to pump more fuel in with each fill. 

Bleeding and filling:

1-  To release the tank pressure, press on the inlet valve with a small screwdriver or a multitool. Hold the lighter with the fill valve pointing up and repeat until all fuel/gas pressure is released. 

2- Always fill your lighter in a well ventilated area away from any heat source, sparks or flame. 

3- To fill, hold the lighter upside down and insert butane can tip directly on the fuel valve. Press down firmly for about 5 seconds. 

4- Before igniting the lighter, wait 3-4 minutes for excess butane to evaporate and for butane inside of the lighter to reach room temperature. 

5- Set flame level to desired height by turning flame adjustment wheel. 

Klaro is a mobile app that allows you to monitor and access real-time humidity and temperature readings inside your humidor from anywhere in the world. It also provides steps for seasoning and maintaining your Klaro humidor.

The Klaro app works by connecting your humidor's KLARO VALET BLE hygrometer and Wi-Fi bridge device, which collects and transmits humidity and temperature data to your mobile device. The app then receives this data and presents it to you in an easy-to-understand format.

Yes, anywhere you have an internet connection (including a 4G/5G connection).

Klaro is compatible with iOS smartphones or tablets. It requires a stable internet connection to communicate with the Wi-Fi bridge.

Yes, however, we're working to make the Klaro App available on Android devices. Stay Tuned! 

The Klaro app is free to download. However, you must purchase the KLARO VALET, which includes a BLE hygrometer and Wi-Fi bridge. Additionally, there is a yearly Klaro Membership subscription that you can purchase, providing you with all the necessities for maintaining your humidor over a year.  

Klaro takes privacy and data security seriously. The app uses encryption protocols to protect your information. Additionally, Klaro does not share your data with third parties.

You can reach out to Klaro's customer support by visiting the Help screen within the app or by contacting us at: Phone: 1 317-530-3002 Email: support@caseelegance.com

Yes, in the Klaro App go to Settings > Seasoning & Calibration, then select the desired humidity percentage under Manually Calibrate Hygrometer.

No, the Klaro App relies on our BLE hygrometer and Wi-Fi bridge to gather humidity and temperature readings from your humidor. Without these two devices, the app won't be able to provide you with accurate, real-time data.

To set up the Klaro App, you need to connect the BLE hygrometer and Wi-Fi bridge by following the in-App instructions. Once you launch the app and sign up, it will guide you through the process of pairing your devices.

The range of the BLE hygrometer and Wi-Fi bridge depends on the specific model. Generally, it should cover a standard home or office environment, but it's recommended to place them within 10-15 feet of each other. 

We recommend placing the bridge within 10-15 feet of your Klaro humidor.

First, plug in the device. If the light is flashing red, press and hold the button on the back for 3 seconds until you see the light flash green. If it doesn't change, try unplugging and replugging the bridge. Then, restart the provisioning process in the App.

Not yet! You can only monitor one humidor per account. 

Yes, the Klaro app allows you to set up customizable alerts and notifications. This feature ensures that you stay informed when your humidor's humidity or temperature exceeds your- desired range.

Yes, simply add them to your catalog by typing the name and quantity. 

Yes, in the app, go to Settings > Notification Settings > Temperature Unit and select your default preference.

Yes, the app allows you to access Data History for humidity and temperature. You can review past readings and analyze trends by tapping on the Hourly, Daily, Weekly, and Monthly readings below the humidity range graphic on the Home Screen.

Klaro updates the humidity and temperature readings in real time. The frequency of updates depends on the current status of your humidor. 

No, the Klaro app doesn’t support multiple users or user accounts. Only one user can be logged in per smartphone device and per bridge. 

Yes! The primary use of the Klaro app is to allow users to see their humidor’s data when they are away from their home or office Wi-Fi. 

If the Wi-Fi connection is lost or unstable, the Klaro app will not be able to receive real-time humidity and temperature data. However, it will continue to display the most recent readings (in gray color) until the connection is restored.

Our gift cards have no expiration date, so they can be used whenever you want.

Case Elegance gift cards cannot be exchanged for cash.

 Search for your order confirmation email, click on "View your order". It will send you to your order confirmation page, there you can click on the "Resend gift cards" button.

Yes, if there is still a balance remaining on the card.

You can check your balance on the gift card page. You can also contact us at help@caseelegance.com and we will send you the information.