Help Center

FAQ

Humidors

Seasoning Your Humidor

Having trouble keeping the humidity between 65% - 70% (humidity too low) ?

What to do if the humidity is too high for too long (above 72%)?

How do I calibrate my digital hygrometer?

What level humidity should I be keeping my humidor at?

My Hygrometer is reading 20% when I don't think that's right - what should I do?

How often will I have to maintain my humidor?

How many cigars should I be storing in my humidor?

Why are CASE ELEGANCE humidors the best on the market?

How long does the hygrometer battery last and how do I change it?

Where can I buy more gel crystals?

I bought a subscription pack, where are my gel beads?

Should I remove the cellophane wrappers on the cigars before I put them in the humidor?

My humidor arrived with my hygrometer missing

How much of the sales goes towards Wounded Warrior?

When should I add more solution to the tray?

How often should I replace the crystal gel?

Watch Boxes

Are the magnets inside your watch boxes safe for my timepieces?

Bucksaw Leather Products

How do I care for my Bucksaw Leather product?

Shipping & Returns

How long do orders take to arrive?

What happens if I need to return something?

Lighters

How to bleed and fill my lighter?