How can we help?

Every humidor ships with its own step-by-step seasoning guide — pick your model below, or start with the general seasoning guide.

Seasoning in winter or a dry climate? Raise humidity faster by adding Winter + Dry Climate solution to the Hydro Tray (or Hydro Channel) with a small dab of regular solution alongside it — and if you need an extra push, a shot glass of winter solution set inside the humidor will spike it further.

If you are using our Hydro System (or any gel-based system), the best way to raise humidity is to use the Winter + Dry Climate solution that comes with our Membri di Klaro.

After you completely fill the Hydro Tray (or Hydro Channel) with solution, rotate your cigars every day for five days. This will even out the humidity and allow it to increase faster.

I sigari dovrebbero essere conservati in una percentuale compresa tra il 65% e il 72%.

What factors affect humidity? 

For instance, the ratio of distilled water to propylene glycol in your Hydro Tray (or Hydro Channel) — the more water, the higher the humidity.

How many cigars, and how dry they are. If you add a lot of dry cigars, humidity will be lower. A relatively full humidor is typically easier to maintain over time.

First, when seasoning it's perfectly OK for the humidor to be 80% or higher. Once the humidity settles into the 65 - 72% range after seasoning, it's safe to add your cigars. 

The easiest way to lower the humidity is to remove the Hydro Tray (or Hydro Channel) and set it aside for about 48 hours or until the humidity gets to where you want it (75% or so if seasoning).

As usual, you'll also want to try and keep the temperature as close to 70ºF as possible. Too high and your cigars will absorb too much moisture, too low and they won't absorb enough.

L'umidità ideale per i vostri sigari è del 65 - 72%. 

No — that's part of their appeal. Acrylic and glass don't absorb moisture, and the small amount of cedar inside isn't enough to meaningfully pull humidity, so you can skip the seasoning process entirely. Just add your humidification — these airtight models pair perfectly with our humidity packs — give it a day to stabilize, and load your cigars.

Almost never — a stuck-low reading is nearly always the environment, not the box. If your home air is dry (winter heating, air conditioning, or an arid climate), moisture escapes faster than the standard mix can replace it. Switch to our Winter + Dry Climate Solution, and refresh your gel crystals if they've been through several refills — over-saturated crystals lose their ability to release moisture.

Also worth a 60-second check: confirm the lid or door closes flush and your hygrometer battery is fresh. In rare cases the hygrometer itself is off — here's how to test and recalibrate it. Still stuck after that? Read our troubleshooting guide or email us — we'll get you sorted.

Easy fix. Prop the lid open for a few hours and remove some of the solution from the tray, then let the humidor settle — you're aiming for 65–72% before cigars go in. If your cigars are already inside and feel soft or draw tight, they've absorbed the excess; crack the lid for an hour or two a day and they'll return to form over several days. Avoid drying things out too aggressively — big humidity swings are harder on cigars than a slow correction. In rare cases — very humid climat

Not at all — that dip is expected. Your cigars are absorbing moisture themselves, so the whole system is finding a new equilibrium. Give it two to three weeks to stabilize before making changes, and resist the urge to flood the tray with extra solution in the meantime — that's how over-humidification happens.

This is completely normal — in taller, multi-level humidors (like the Luca cabinet or the Octodor), humidity naturally stratifies, and the levels closest to the humidification source read higher. Three fixes: rotate your cigars between levels every couple of weeks, leave small gaps between rows so air can circulate, and add a Canale idroelettrico near the upper shelves to even things out.

Usually nothing to worry about. A crystal-like shimmer on cigars is typically harmless plume — a sign of well-kept tobacco. White or fuzzy patches on the wood itself usually mean humidity has been sitting above 72–75% for a stretch — a sign of over-seasoning. Pull the Hydro Tray (or Hydro Channel) out of the humidor so the humidity can come back down into the 65–72% range, then wipe the cedar with a cloth lightly dampened with isopropyl alcohol and let the tray air out until the scent dissipates. Give nearby cigars a quick once-over too. If the spots keep returning, email us and we'll sort it out with you.

Yes — wood breathes. At storage humidity, drawe

That resistance is the seal doing exactly what you paid for. Our lids and doors close against a gasket that holds an airtight seal, and breaking that suction can take a firm pull — on lighter desktop models, some owners steady the base with one hand. A tight lid means minimal humidity loss; a loose lid is the one worth emailing us about.

This happens on occasion — a 20% reading means the sensor has been oversaturated.

1. Take the hygrometer out of your humidor and place it near a fan to dry it out for several hours.

2. 2. Rimettere all'interno dell'humidor.

Our hygrometers come pre-calibrated from the factory on equipment far more accurate than any at-home method. Most of the time a reading that seems off is really just uneven humidity inside the humidor — a hygrometer sitting right on top of the Hydro Tray (or Hydro Channel) will read higher, especially early in seasoning before your cigars are in, and it won't fully even out until the humidor has been at least half full of cigars for a few weeks.

Before you recalibrate, one caution: on some models the hygrometer can only be recalibrated once, so confirm it's actually reading wrong first.

To test and recalibrate the front digital hygrometer:

1. Usare il dito per spingere l'igrometro fuori dall'humidor dall'interno.
2. Seal it in a zip-top bag with a salt solution — a small cap of table salt dampened with a few drops of water — or a 75% Boveda pack. If you have a second hygrometer, add it to the bag to confirm the reading.
3. After about 12 hours th
4. Pop it back into your humidor — you're good to go.

Newer hygrometers use two LR44 batteries sitting side by side — replace both at the same time. Models made before 2026 use a single CR2032. We made the switch to meet battery shipping regulations, and the hygrometer works exactly the same either way. A fresh set should last between six and eight months.

See our video instruction on how to replace it, or follow these steps:

- Far uscire l'igrometro spingendo dall'interno dell'humidor.

• Pop out the back cover and remove the old battery or batteries.

• Drop in the fresh set.

- E rimettere tutto insieme.

Most of our models come with an embedded hygrometer, so you will find the digital display at the front of the humidor. To turn it on, remove the plastic pull-tab that separates the battery from the contacts. 

If your hygrometer is completely missing from the front of the humidor, please contact us immediately at support@caseelegance.com. Vi invieremo la parte mancante. 

It's snug on purpose — the hygrometer sits in a rubber gasket that keeps the front of the humidor airtight. To remove it, open the lid and push the unit out gently and evenly from the inside. It takes more pressure than you'd expect, and that's okay — pushing from behind won't damage it. Never pry from the front with a tool. It runs on two LR44 batteries (a single CR2032 on models made before 2026), and the display presses right back into its gasket when you're done.

Possibly both. Every hygrometer (ours included) is accurate to about ±3%, so two perfectly working units can legitimately read a few points apart. Placement matters too: the front-mounted display sits in a gasket at the wall of the humidor, while a loose hygrometer in the middle of the box samples different air — here's why placement changes the reading. If the gap is bigger than about 5%, calibrate both against the same reference (the salt test or a 75% calibration pack) and trust the calibrated one.

A blank screen is almost always the batteries — swap in a fresh set (two LR44s on newer hygrometers, a single CR2032 on models made before 2026). A wildly low reading (like 20% inside a seasoned humidor) usually means the sensor got over-saturated; take it out and let it rest in open air near a fan for a few hours, then recalibrate. If it still won't behave, email us with your order number — we stand behind our hygrometers and we'll make it right.

Ci piace tenere i nostri sigari tra il 65% - 68% di umidità (anche se 65 - 72% va bene). 

The seasoning process can initially take 7 - 10 days and a full bottle of solution in our Hydro Tray (or Hydro Channel) to reach 65%. After adding cigars, it's likely the humidity will drop 10 - 15% or so. You'll need an additional bottle of solution and another 2 - 3 weeks to re-stabilize at 65% - 68%. This isn't because the box isn't holding humidity, but because the cigars are absorbing the moisture, and humidity likes to stay at the bottom of the box so it takes time for the humidity to rise enough to be caught by the sensor.

If you live in a very dry state - southern California, Nevada, Arizona, etc., or during the winter you can expect to have to add Winter more often to the Hydro Tray. These states can hover around 30% humidity so you will be constantly fighting dry conditions. It won't be uncommon to have to maintain your humidor by refilling the tray weekly or even more often.

In more humid states during the summer, you may only have to refill your Hydro Tray with humidor solution once or twice a month after the box has been thoroughly seasoned. During the winter months, it's likely your box will need more maintenance as it tends to be much drier during the winter.

Add more solution whenever you need to raise the humidity. For example if you want to keep it between 65%-72%, it may be a good time to add more liquid when you hit 66% to prevent getting behind the curve. If you’re having issues with low humidity, consider using the stronger Soluzione invernale che contiene un maggiore contenuto di acqua distillata.

It works the other way too: if you're having issues with high humidity, we recommend taking out the tray completely while the humidity goes down.

Contattateci a support@caseelegance.com se hai problemi di alta o bassa umidità nel tuo humidor.

The crystal beads turn into a thick paste when mixed with the liquid, and should be replaced about twice a year — once heading into summer and once heading into winter.

Se sei un Klaro Membro, your annual kit includes two gel packets — one for each refresh.

The general rule: if your climate is warm and humid — think Florida, the Gulf Coast, the tropics — go with the Soluzione regolare.

If you live in the desert, or your winters run cold and dry, go with the Soluzione invernale.

Hte Membri di Klaro inc

If you live in a desert area (like southwest US), high altitude (like Colorado), or fairly cold and deep inland (the Prairies), we recommend getting the Dry Climate Membership, as you may need the stronger solution bottles all year round. Otherwise we recommend getting the Normal Climate Membership, since it already contains two regular bottles and two strong solution bottles.

If you already have a Membership and want to change it, or if you are still unsure which one to get, contact us at support@caseelegance.com.

Nostro Membri di Klaro includes at least 2 packs of gel crystals — one for each of your twice-a-year refreshes. It includes solution, crystals and a battery replacement for the whole year.

You can. Two-way humidity packs work in our humidors, and we even offer an Integra humidity pack membership designed for our airtight models like the Felix, Cylindor and Smoke Can. For our cedar humidors, though, we recommend the Klaro solution system — it's refillable, more economical over time, and it's the system every humidor we make is engineered, tested and tuned around. That last part matters: we can stand behind exactly how your humidor performs with our solution, while third-party products are outside our control. If you do prefer packs, use 84% packs for seasoning and 65–72% packs for storage, and you can lift out the Hydro Tray (or Hydro Channel) to reclaim the space.

The Hydro Tray is the plastic humidification reservoir that sits in the bottom of your humidor — the container you fill with gel crystals and solution. Some instruction sheets also call it the 'solution box'; same thing. Your gel packet ships inside the tray or Hydro Channel, so check there before assuming it's missing. Need a spare or replacement? The Hydro Tray is available .

On most models, no — the Hydro Tray lifts out and Hydro Channels slide free without disturbing your collection. On certain models you will need to move a few cigars, and that's actually by design: rotating your cigars is an important part of keeping humidity even, so the occasional shuffle at refill time does your collection good. And on cabinets like the Luca, we've built the humidification into its own dedicated section, so refills never touch your cigars at all.

Yes and no. The Winter + Dry Climate solution always includes a gel packet in the box when purchased on its own — that's the one way to get gel outside the membership; the soluzione regolare ships as solution only. Hydro Channels E hygrometer batteries are also available individually. For long-term, hassle-free maintenance, the Membri di Klaro is by far the most economical route — a full year of solution, gel and a fresh battery in one shipment.

Check the Capacità tab on your humidor's product page — every model lists its own numbers there. As a rule of thumb, listed capacities are based on robusto-sized cigars (around 5 x 50): if your rotation leans toward toros and Churchills, expect to fit roughly 25–30% fewer, and box-pressed shapes and larger ring gauges take more room again. Our honest advice: pick the size that fits the collection you want a year from now, not the one you have today.

Yes — in our desktop glass-top humidors, Churchill-length cigars fit sideways across the interior. If long vitolas are your staple, we recommend the Military, the Luca cabinet, or any of our larger humidors, which give 7-inch-plus cigars a natural home without any puzzle-fitting. For travel, the Maxwell handles Churchills; the Flint and pocket cases top out around 6.5 inches.

A quick guide from thousands of customer setups: starting out or keeping 25–50 cigars on a desk, the Renzo glass top is our classic. Building a serious collection? The Luca cabinet stores hundreds with room to age. Want set-and-forget temperature control? That's the Fridgador family. And if you want the best of the best, our luxury line — the Onyx, Felix MAX, Luca MAX and Signature — is Case Elegance craftsmanship at its peak. Browse the full lineup here.

We recommend storing about half the maximum capacity in your humidor and rotating your cigars a couple times a month.

Quindi, se state guardando un humidor da 50 sigari - conservare circa 30 sigari è un numero relativamente sicuro. Naturalmente è possibile conservarne di più per brevi periodi, ma per una conservazione a lungo termine, il riempimento dell'humidor significa che sarà molto più difficile mantenere un'umidità accurata e dovrete ruotare i vostri sigari più frequentemente.

For your model's exact numbers by cigar size, check the Capacità tab on its product page.

Non c'è una regola fissa qui, ad alcune persone piace mantenere gli involucri sui loro sigari e altri preferiscono rimuoverli. I sigari possono mantenere l'umidità bene in entrambi i modi. 

Leaving the cellophane on the cigar does allow for more handling without damage and helps keep tobacco flavors from mingling inside the humidor. Personally, we leave the wrappers on — but to each his own.

1. 1. Forniamo un supporto straordinario. Basta controllare le nostre recensioni.

2. We provide you with a humidification system (Hydro System or Gel System depending on the model) with all of our humidor models. No one else in the market cares more about making sure your cigars stay humidified between 65 - 72% RH. We've taken the guesswork out of it.

3. Tutti i nostri umidificatori sono sigillati con magneti incorporati nel coperchio e cerniere esterne per fornire la migliore tenuta possibile.

4. We use real Spanish cedar in all of our humidors — a lot of it.

5. We spend an extensive amount of time testing our humidors in a range of humidity levels - meaning we know exactly what's going to happen to humidity levels in our humidors no matter where you live - and how to help you keep those cigars as fresh as possible.

6. I nostri igrometri digitali montati frontalmente sono i migliori sul mercato. Utilizziamo i chip di sensore di umidità più accurati disponibili e ogni lotto di igrometri viene testato in modo indipendente per garantire la massima precisione possibile.

In poche parole, ci preoccupiamo più di chiunque altro di mantenere freschi i vostri sigari. Ci piacerebbe che tu ti unissi alla nostra famiglia.

First, thanks so much for your service. We really wanted to do something to commemorate veterans and we are happy we are able to use this product to give back. We donate a portion of the profits (~10%) from every Military humidor — roughly $5 - $10 per box. We make our donations each January and announce the specific amount donated. You can see our past donations for planting trees verified qui - ad oggi abbiamo piantato 150.000 alberi!

Away from direct sunlight, first and foremost — sun through a window heats the interior, fades wrappers, and a glass lid amplifies the effect. Avoid spots above radiators, nea

If you're reaching in for a cigar every week or two, that's all the fresh air it needs. If a humidor sits sealed and untouched for a month or more, open the lid for a minute or two every few weeks — a little air exchange keeps the interior smelling like cedar rather than going stale. Brief openings won't hurt your humidity; it recovers within the hour.

Nothing in the lineup locks with a key. The Military series closes with hefty steel latches, and our cabinets keep collections behind a closed door — but we've deliberately skipped locks. In our experience they add daily friction without adding real security, and we trust you to decide where your collection lives. If it truly needs securing, a locked cabinet or office does the job better than any small box lock could.

Many parts are available right on the site: the Vassoio idroelettrico, Hydro Channels, an extra Military storage tray, the Felix acrylic divider E hygrometer batteries. For anything not listed — hygrometers, dividers, drawer parts — email us with your order number. We keep spares of most components, and we'd much rather repair your humidor than see it replaced.

It is — a genuine M2A1-style steel ammunition can, refitted with a Spanish cedar sleeve and a humidification system. Snap the latch and the rubber gasket gives you a truly airtight seal, which makes it the humidohumidity packs.

Vertically — the Cylindor is a glass jar humidor with a real wood lid and an integrated hygrometer, storing roughly 30 toros standing upright. The glass jar is airtight and needs no seasoning itself, so it runs beautifully on humidity packs, and the vertical format makes it easy to see and grab exactly the cigar you want.

Klaro è un'applicazione mobile che consente di monitorare e accedere alle letture in tempo reale dell'umidità e della temperatura all'interno del proprio humidor da qualsiasi parte del mondo. Fornisce inoltre i passaggi per la stagionatura e la manutenzione dell'humidor Klaro.

The Klaro app works by connecting to your humidor's Klaro Valet — a BLE hygrometer and Wi-Fi bridge — which collects and transmits humidity and temperature data to your phone. The app presents that data in an easy-to-understand format.

The Klaro app is free to download. You'll need the Klaro Valet hardware (BLE hygrometer + Wi-Fi bridge), and live readings work without paying anything more. For extended history and other premium features, there's an optional Klaro App Subscription ($4.99/year).

Yes — the Klaro app is available for both iOS and Android, with the same features on both platforms. Download it here:

Klaro prende sul serio la privacy e la sicurezza dei dati. L'applicazione utilizza protocolli di crittografia per proteggere le vostre informazioni. Inoltre, Klaro non condivide i vostri dati con terze parti.

You can reach out to Klaro's customer support by visiting the Help screen within the app or by calling +1 (317) 530-3002, or emailing support@caseelegance.com

One annual shipment with everything a year of humidor upkeep needs. The Normal Climate kit includes two bottles of regular solution, two bottles of Winter + Dry Climate solution, two gel packets and fresh hygrometer batteries. The Dry Climate kit swaps the mix to four Winter + Dry Climate bottles for homes in arid regions. There's also a Humidity Pack Membership — six Integra 69% packs plus a battery — for airtight models like the Felix, Cylindor and Smoke Can.

Yes — it renews once a year, and yes, you're in control. You can skip a shipment or cancel anytime before your renewal date from your account, or just email support@caseelegance.com and we'll handle it for you. No hoops.

Go by your home, not your zip code alone. If your indoor air regularly sits below about 40% humidity — desert states, high altitude, or long heating seasons — choose the Dry Climate kit. If your home stays moderate most of the year, the Normal Climate kit already includes two Winter + Dry Climate bottles for the cold months. Not sure? Email us your setup and we'll recommend one.

Storing and charting months of sensor readings takes real infrastructure — secure cloud storage and a dedicated development team continually improving the app — so the extended history views are part of the app subscription, which is priced to cover those costs rather than to profit from them. The free tier keeps the essentials: live readings and alerts, so if your humidor ever leaves its safe range, you'll know.

To set up the Klaro app, you need to connect the BLE hygrometer and Wi-Fi bridge by following the in-app instructions. Once you launch the app and sign up, it will guide you through the process of pairing your devices.

No, the Klaro app relies on our BLE hygrometer and Wi-Fi bridge to gather humidity and temperature readings from your humidor. Without these two devices, the app won't be able to provide you with accurate, real-time data.

The bridge connects to your router over standard home Wi-Fi, so anywhere with a solid signal works. What matters more is the distance between the bridge and the hygrometer — keep those two within 10 - 15 feet of each other for a reliable Bluetooth connection.

Si consiglia di posizionare il ponte a non più di 10-15 piedi dall'humidor Klaro.

First, plug in the device. If the light is flashing red, press and hold the button on the back for 3 seconds until you see the light flash green. If it doesn't change, unplug the bridge and plug it back in, then restart the setup process in the app.

Sì! L'uso principale dell'app Klaro è quello di consentire agli utenti di vedere i dati del proprio humidor quando sono lontani dal Wi-Fi di casa o dell'ufficio.

If the Wi-Fi connection is lost or unstable, the Klaro app will not be able to receive real-time humidity and temperature data. However, it will continue to display the most recent readings (in gray) until the connection is restored.

Work through this list — it resolves the vast majority of cases: 1) unplug the Wi-Fi bridge for ten seconds and plug it back in; 2) confirm your router's 2.4GHz network is on (the bridge doesn't use 5GHz); 3) keep the bridge within about 15 feet of the humidor; 4) update the app; 5) as a last resort, remove the hygrometer in the app and re-pair it. If it's still dropping after that, email us — some router brands need one extra setting, and we've seen them all.

Open your humidor in the app, remove the old hygrometer from its settings, then run the add-device flow to pair the new one — your humidor's history stays put. If the remove option is grayed out, email support@caseelegance.com with your account email and we'll clear it from our side.

Sì, ovunque ci sia una connessione a Internet (anche 4G/5G).

Yes, in the Klaro app go to Settings > Seasoning & Calibration, then select the desired humidity percentage under Manually Calibrate Hygrometer.

Yes — with the latest update you can monitor as many humidors as you'd like from one account. Each Wi-Fi bridge supports up to three units, so larger collections just need an additional bridge.

Yes, the Klaro app allows you to set up customizable alerts and notifications. This feature ensures that you stay informed when your humidor's humidity or temperature moves outside your desired range.

Yes — add them to your journal in the app by typing the name and quantity.

Sì, nell'app, andare su Impostazioni > Impostazioni di notifica > Unità di temperatura e selezionare la preferenza predefinita.

Yes, the app allows you to access Data History for humidity and temperature. You can review past readings and analyze trends by tapping on the Hourly, Daily, Weekly, and Monthly

With the app open, readings refresh about every 30 seconds — the app asks your Wi-Fi bridge for a live reading straight from the hygrometer. When the app is closed, the Valet still checks in on its own a few times a day, and those readings feed your history charts.

No, l'app Klaro non supporta più utenti o account utente. È possibile accedere a un solo utente per dispositivo smartphone e per ponte.

Two accurate instruments can still disagree. The Valet's sensor is rated to about ±3%, as is virtually every consumer hygrometer, so a 4–5% spread between two devices is within their combined tolerance. Placement adds to it — a sensor near a gasket or wall samples slightly different air than one on the middle shelf. If you want them singing in tune, calibrate both against the same 75% reference and trust the calibrated pair.

Alert ranges are managed in the app under your humidor's settings — if you store at 65% rather than the classic 70/70, set your range there and notifications will follow your numbers instead of nagging you about a 'problem' that's actually your preference. Don't see the option? Update to the latest version of the app, and if it's still missing on your device, email us — we'll get you squared away.

Yes — the Android and iOS apps are now equivalent: live readings, alerts, history and the full feature set on both platforms. If anything looks different on your device, make sure you're on the latest version, and if something still seems off, email us a screenshot and we'll take care of it.